(Senior) Operational Key Account Manager (m/f/diverse)

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Tasks

• Act as the primary operational contact for assigned key accounts, ensuring successful end-to-end implementation, stabilization, and continuous operational management.
• Design and price operational transport solutions for regular business requests, balancing customer requirements, service quality, operational feasibility, and profitability.
• Support customer tenders from an operational perspective.
• Create and maintain SOPs with clear operational instructions for Customer Service Teams.
• Monitor and optimize profitability and service quality in collaboration with t:m interfaces.
• Prepare for and participate in Quarterly Business Reviews and other operational meetings with customers.
• Identify and implement operational process improvements.
• Provide operational project support.

Requirements

• Bachelor’s degree + 5 years, Master’s + 3 years, or vocational training + 8 years of relevant logistics experience.
• Ideally, several years of experience in handling and managing radioactive and/or temperature-controlled shipments in the Life Sciences sector, including a good understanding of the related operational and regulatory requirements (esp. GDP).
• Fluent in English.
• Strong organizational and analytical skills, with excellent proficiency in MS Excel and ideally MS Power BI.
• Independent, solution-oriented and pragmatic approach, with strong problem-solving skills.
• Excellent intercultural and communication skills to work effectively in a matrix organization.
• Strong negotiation skills.
• Severely disabled applicants with equal aptitude are given preferential treatment.

Benefits

Company bonus (if applicable)

Free parking

Flight privileges

Business cell phone / iPad

Employee events

Hybrid working possible

Flexible working hours

Development programs / Training options

Company doctor

Showers

Free snacks / drinks

EGYM WellPass

Discounts

Contact

Melina Nikolopoulos

HR

time:matters GmbH

E-Mail

About time:matters GmbH

We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B – if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?

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